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• Ordering tickets: What technical requirements are required to purchase a ticket?
  Answer: When you purchase the admission rocket, please check in the browser settings whether cookies are allowed. You need the Adobe Acrobat Reader to open the ...
• Ordering tickets: Can I pay the admission ticket by invoice?
  Answer: Admission tickets cannot be purchased by invoice. The following payment methods are available depending on the event: PayPal, SEPA Lastschrift, Mastercard, VISA. ...
• Ordering tickets: I want to order my ticket online, but unfortunately do not have a colour printer.
  Answer: The ticket can also be printed out in black and white. The admission ticket can also be scanned from your smartphone. A legible barcode is ...
• Ordering tickets: Ordering tickets
  Answer: You can order admission tickets as a guest or log in using your customer account or re-register your customer account. If you have forgotten your ...
• Ordering tickets: The barcode is missing when you print out your admission ticket.
  Answer: Please check your printer settings. The admission ticket can also be scanned on your smartphone. ...
• Redeeming codes: I have received a code. It unfortunately does not work.
  Answer: First of all, please make sure of the event to which this code applies. Select the particular event. It must now be distinguished whether your ...
• Redeeming codes: My admission code does not work. What should I do?
  Answer: The admission code relates to the specific event. Please make sure of the event to which the admission code applies. After selecting the specific event, ...
• Redeeming codes: Is use of VVS public transport included in a day ticket in return for an
  Answer: No, use of VVS is not included. (Exception: it is stated explicitly on the admission code that use of VVS is included) ...
• Redeeming codes: My promotion code does not work. What should I do?
  Answer: The promotion code relates to the specific event. Please make sure of the event to which the promotion code applies. After selecting the specific event, ...
• Redeeming codes: My advantage code does not work. What should I do?
  Answer: The advantage code relates to the specific event. Please make sure of the event to which the advantage code applies. After selecting the specific event, ...